Before
Manual work keeps piling up.
New requests arrive through forms, calls, emails, texts, chat, and staff notes with no single intake record.
Staff manually retype client details into spreadsheets, CRM fields, emails, task lists, or dashboards.
Clients do not always get confirmation messages, document requests, or clear next steps after they reach out.
The owner cannot easily see which requests are new, waiting on documents, assigned, overdue, or ready for review.
